Frequently Asked Questions
1. What's your store name?
2. Where do I send my questions and comments?
3. Can I order by phone?
4. What are your hours of operation?
5. Is shopping secure?
6. How do I know if a product is in stock or if it's back ordered?
7. Will I receive a confirmation email after I have placed my order?
8. Do you accept international orders?
9. What forms of payment do you accept?
10. Can I change my order after I have placed it?
11. How much do you charge for shipping?
12. What is your Exchange or Return Policy?
Have we answered your question?
If not, please email us at: CustomerService@SportPicturesOnline.com
or call us at 617-334-5740
General FAQs and Answers
1. What's store's name?
Answer: www.Store.SportPicturesOnline.com, DBA American Pictures Club, Inc
The charge will appear discreetly on your credit card statement as American Pictures Club, Inc2. Where do I send my questions and comments?
Answer: You can email your question at CustomerService@SportPicturesOnline.com
and comment at Info@SportPicturesOnline.com
all questions, comments, and orders will be handled through our customer service department.3. Order by Phone?
Answer: Yes, if you would like to place an order please call us or email your phone number to
Customer Service and let us know the best time to reach you. We will contact you within 24 hours4. What are your hours of operation?
Answer: Our customer service department is open 7 Days a week 8am to 9pm EST.
Our on-line store never closes!5. Is the Shopping Secure?
Answer: Yes, shopping at www.Store.SportPicturesOnline.com is safe and easy.
Your credit card number and other personal data will be treated with the highest standards of safety and privacy, and we use the latest security measures to keep it that way.
Orders placed on our site are encrypted using SSL technology, so rest assured that your transactions are protected. With SSL implemented on both the client and server, information sent via the Internet can be trusted to arrive to our server only privately and unaltered.
We never sell our customer's information.6. How do I know if a product is in stock or if it's back ordered?
Answer: In the event that an item goes out of stock or is back ordered you will be notified by email or by phone within 24 hours.
*Our customer service department will make sure that you are completely satisfied with your order.7. Will I receive a confirmation email after I have placed my order?
Answer: Yes, as soon as you check out and complete your order, you will receive a confirmation email at the address you specified as your email address. You will also receive an email from our customer service providing you your confirmation number so you can check your order! It will show the day your order left our store and also the arriving day at your local USPS8. Do you accept international orders?
Shipping to US only
Answer: No. We do not accept international orders.9. What forms of payment do you accept?
Answer: We accept MasterCard, Visa, PayPal, Check or Money Order.
(Check or Money order must be received before order can be send to you.10. Can I change my order after I have placed it?
Answer: Yes, You must send email to us within 24 hours after you place your order to change it. Most orders
are shipped within 24 hours when you placed it. Please send us an email so we can change the order.
If your order has already been placed, you may return it. Please follow the return instructions that came
with your package.11. How much do you charge for shipping?
Answer: Our shipping fees are as follows:
SHIPPING & HANDLING CHARGES
All orders are sent from our warehouse in Massachusetts
SHIPPING and HANDLING CHARGES
Domestic Ground Mail:
Expected delivery time: 2 to 10 business days (Depends on location)
Flat shipping charge of $4.99 per order.
Domestic Priority Mail:
Expected delivery time: 1 to 3 business days (Depends on location)
Flat shipping charge of $8.99 per order.
ADDITIONAL SHIPPING CHARGES (U.S. ADDRESSES)
Air Express Mail (NEXT DAY DELIVERY):
Expected delivery time: 1-2 days (Depends on location)
Shipping charge of 34.99 per item you purchase.
Shipping Aditional Items 50% off = $17.50
SHIPPING AND DELIVERY INFORMATION
If there is a delay, we will notify you.
Express delivery orders received after 11am EST will be sent out the following business day.
Please NOTE, for Friday orders this means the following Monday.
Delivery times are estimates. All shipping times are based on business days;
Including Saturdays and excluding Sundays.12. What is your Exchange or Return Policy?
Answer: Please wrap securely and indicate reason for return. Your package MUST BE insured, pre-paid and
returned within 30 days of receipt. Every effort will be made to speed your exchange or credit.
WE WILL NOT ACCEPT DAMAGED MERCHANDISE (not related to delivery).
If damage has occurred to your package during shipment, please contact us immediately.
Guarantee: All items carry a 30-day money-back guarantee. If your shipment arrives damaged or you are not happy with it for any reason, just return the items and a full refund will be given.
We offer the Best Products on the Internet at the Lowest Prices!
Expect to be Impressed with our Quality, Price and Service!
If you would like to speak to a Customer Service Representative about your order,
please email us your phone number and the best time to reach you.
We will contact you within 24 hours.
We would like to hear any comments related to our product or service.
SportPictureOnline E-Commerce Department.